Miniverse Studio Privacy Policy

📅 Last updated: August 4, 2025

Miniverse Studio operates this store and website, including all information, content, features, tools, products, and services related to them, for the purpose of providing you, the customer, with a personalized shopping experience (the “Services”). Miniverse Studio operates through Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Policy will prevail with respect to the collection, processing, and disclosure of your personal information. Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Policy and understand how your information is collected, used, and disclosed as described herein.

🔐 Personal Information We Collect or Process

When we refer to “personal information,” we mean data that identifies you or can reasonably be linked to you or another person. Information collected anonymously or that has been anonymized is not considered personal information. We may collect or process the following categories of personal information, including inferences derived from this data, depending on how you interact with the Services, where you reside, and what applicable law permits or requires:

Contact information: name, address, billing address, shipping address, phone number, and email. Financial information: credit/debit card numbers, bank accounts, payment details, and confirmations. Account information: username, password, security questions, preferences, and settings. Transaction information: products viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled, and your purchase history. Communications: content of your messages with us, such as customer service inquiries. Device information: data about your device, browser, network connection, IP address, and other unique identifiers. Usage information: how you interact with and navigate the Services.

📥 Sources of Personal Information

We may collect personal information from:

You directly: when you create an account, use the Services, or communicate with us. Automatically: through your device, cookies, and similar technologies. Our service providers: when we engage them to enable technology or process data on our behalf. Our partners or third parties.

🎯 How We Use Your Personal Information

Depending on your interaction with us, we may use your information to:

Provide, personalize, and improve the Services: process payments, manage orders, remember preferences, send notifications, facilitate returns, enable reviews, and offer personalized recommendations. Marketing and advertising: send promotional communications via email, SMS, or postal mail, and show personalized ads on our Services or other websites. Security and fraud prevention: authenticate your account, protect your payments, detect fraudulent or harmful activity, and ensure the security of our Services. Communicate with you: provide support, respond to inquiries, and maintain our business relationship. Legal compliance: comply with applicable laws, respond to valid legal processes, and enforce our terms or policies.

📤 How We Disclose Your Personal Information

We may share your personal information with third parties in legitimate circumstances, including:

With Shopify, service providers, and third parties who perform services on our behalf (IT management, payments, data analytics, support, cloud storage, logistics). With business and marketing partners to provide personalized advertising. These partners will use your information according to their own privacy policies. When you request, authorize, or consent, such as when using social media widgets or login integrations. With our affiliates or corporate group. In the context of a business transaction (such as a merger or bankruptcy), to comply with legal obligations (subpoenas, court orders), or to protect our rights and those of our users.

🤝 Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access and use of the Services to provide and improve them. Information you submit to the Services will be transmitted and shared with Shopify, as well as with third parties that may be located in countries other than yours, in order to provide and improve the Services.

Additionally, to protect, develop, and improve our business, we use certain advanced Shopify features that incorporate data obtained from your interactions with our store, along with other merchants and Shopify. To offer these features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify. In these cases, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of such information.

For more information on how Shopify uses your personal information and the rights you may have, you can visit Shopify’s Consumer Privacy Policy. Depending on your place of residence, you may exercise certain rights over your personal information in Shopify’s Privacy Portal.

🌐 Third‑Party Websites and Links

The Services may include links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies, as well as their terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information they contain.

Information you provide in public or semi‑public spaces, including third‑party social networks, may also be visible to other users of the Services and/or those platforms without limitation on its use by us or third parties. The inclusion of such links does not imply endorsement of the content or the owners/operators of those platforms unless expressly stated.

🚫 Minors’ Data

The Services are not intended for use by minors, and we do not knowingly collect personal information from minors according to the relevant jurisdiction. If you are a parent or guardian of a minor who has provided personal information to us, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as defined by applicable law) personal information of individuals under 16.

🔒 Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “absolute security.” Additionally, any information you send to us may not be secure during transmission. We recommend avoiding insecure channels to communicate sensitive or confidential information.

The length of time we retain your personal information depends on several factors, such as whether we need the data to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

⚖️ Your Rights and Choices

Depending on your place of residence, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may deny your request as permitted by law:

Right of access/knowledge: request access to the personal information we hold about you. Right to deletion: request that we delete your personal information. Right to rectification: request correction of inaccurate personal information. Right to portability: receive a copy of your personal information and request its transfer to a third party under certain conditions. Communication preferences: you may unsubscribe from promotional emails at any time using the unsubscribe option included in our emails. We may still send non‑promotional emails related to your account or orders.

If you reside in the UK or the European Economic Area, you may also exercise:

Right to object and restrict processing: request that we stop processing your personal information for certain purposes. Withdrawal of consent: if processing is based on your consent, you may withdraw it at any time. This will not affect the legality of processing carried out before withdrawal.

You may exercise these rights where indicated in the Services or by contacting us using the details below. To learn how Shopify uses your personal information and your rights regarding the data it processes, visit Shopify’s Privacy Portal.

We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your requests, as permitted or required by law. You may also designate an authorized representative to exercise your rights on your behalf. Before accepting such a request, we will require proof of authorization and may ask you to verify your identity directly. We will respond within the timeframe required by applicable law.

📣 Complaints

If you have any complaints about how we process your personal information, contact us using the details below. Depending on your place of residence, you may have the right to appeal our decision or file a complaint with your local data protection authority. For the EEA, you can consult this list of supervisory authorities.

🌍 International Transfers

We may transfer, store, and process your personal information outside the country in which you reside. If we transfer your information outside the European Economic Area or the United Kingdom, we will use recognized mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent agreements issued by the UK authority, unless the destination country provides an adequate level of protection.

🔄 Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the revised version on this website, update the “Last updated” date, and notify you of changes as required by applicable law.

📬 Contact

If you have questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, please write to us at: support@miniverse.store

For the purposes of applicable data protection laws, we are the data controller of your personal information.